Becky Lattof
Operations Program Manager
Systems & Enablement
Work
I design and lead scalable systems, self-serve enablement, internal tooling, and cross-functional programs that reduce friction, accelerate adoption, and deliver measurable efficiency gains in fast-moving creative platforms.
Over four years with The Sandbox (a no-code creative platform), I owned documentation architecture, knowledge workflows, global training initiatives, and creator growth programs that lowered support demand, increased user publishing volume, and aligned product, engineering, production, and community facing teams — frequently driving outcomes without direct authority.
The projects below demonstrate how I bring structure to ambiguous problems, improve operational velocity, and enable users and teams at scale.
Support Scalability & Self-Serve Operations
Focused on reducing support friction through a centralized documentation system, in-app help, internal knowledge systems, and global growth processes. These efforts consolidated fragmented resources, achieved significant efficiency improvements, standardized repeatable workflows, and created scalable self-serve paths that lowered dependency on reactive support and improved quality.
Cross-Functional Program Leadership
End-to-end ownership of programs and tooling initiatives requiring alignment across product, engineering, production, marketing, and community team functions — often influencing direction without formal authority. Delivered integrated systems, release alignment, standardized workflows, and large-scale coordination that accelerated cycles, reduced misalignment, and improved overall quality.
User Enablement & Adoption Programs
Designed and scaled global training, sticky onboarding experiences, self-paced content, and interconnected creator programs that drove feature adoption, increased UGC publishing volume (2K+ games), and achieved high engagement (100K+ plays). These initiatives supported change management, lowered onboarding barriers, and reduced support dependency through structured enablement.
Becky Lattof
Operations Program Manager
Systems & Enablement
Work
I design and lead scalable systems, self-serve enablement, internal tooling, and cross-functional programs that reduce friction, accelerate adoption, and deliver measurable efficiency gains in fast-moving creative platforms.
Over four years with The Sandbox (a no-code creative platform), I owned documentation architecture, knowledge workflows, global training initiatives, and creator growth programs that lowered support demand, increased user publishing volume, and aligned product, engineering, production, and community facing teams — frequently driving outcomes without direct authority.
The projects below demonstrate how I bring structure to ambiguous problems, improve operational velocity, and enable users and teams at scale.
Support Scalability & Self-Serve Operations
Focused on reducing support friction through a centralized documentation system, in-app help, internal knowledge systems, and global growth processes. These efforts consolidated fragmented resources, achieved significant efficiency improvements, standardized repeatable workflows, and created scalable self-serve paths that lowered dependency on reactive support and improved quality.
Cross-Functional Program Leadership
End-to-end ownership of programs and tooling initiatives requiring alignment across product, engineering, production, marketing, and community team functions — often influencing direction without formal authority. Delivered integrated systems, release alignment, standardized workflows, and large-scale coordination that accelerated cycles, reduced misalignment, and improved overall quality.
User Enablement & Adoption Programs
Designed and scaled global training, sticky onboarding experiences, self-paced content, and interconnected creator programs that drove feature adoption, increased UGC publishing volume (2K+ games), and achieved high engagement (100K+ plays). These initiatives supported change management, lowered onboarding barriers, and reduced support dependency through structured enablement.
Becky Lattof
Operations Program Manager
Systems & Enablement
Work
I design and lead scalable systems, self-serve enablement, internal tooling, and cross-functional programs that reduce friction, accelerate adoption, and deliver measurable efficiency gains in fast-moving creative platforms.
Over four years with The Sandbox (a no-code creative platform), I owned documentation architecture, knowledge workflows, global training initiatives, and creator growth programs that lowered support demand, increased user publishing volume, and aligned product, engineering, production, and community facing teams — frequently driving outcomes without direct authority.
The projects below demonstrate how I bring structure to ambiguous problems, improve operational velocity, and enable users and teams at scale.
Support Scalability & Self-Serve Operations
Focused on reducing support friction through a centralized documentation system, in-app help, internal knowledge systems, and global growth processes. These efforts consolidated fragmented resources, achieved significant efficiency improvements, standardized repeatable workflows, and created scalable self-serve paths that lowered dependency on reactive support and improved quality.
Scaling Self-Serve Support: Global Documentation Overhaul, Optimization & Localization
Reduced documentation text by 33% and scaled multi-language self-serve support globally.
Building a Single Source of Truth: Integrated Notion Systems for Cross-Team Ops
Created centralized Notion tooling that aligned products updates for non-devs and accelerated cross-team release cycles.
Embedding In-App Help: Influencing Product Links to Reduce Creator Friction
Placed contextual help on the home screen and in the creative editor to scale self-serve support and manage change.
Rearchitecting Classroom Operations: Flipped Systems & Longitudinal Skills Tracking
Enabled divergent problem-solving with automated skill tracking system; built standalone site ensuring continuity during Learning Management System (LMS) failure.
Cross-Functional Program Leadership
End-to-end ownership of programs and tooling initiatives requiring alignment across product, engineering, production, marketing, and community team functions — often influencing direction without formal authority. Delivered integrated systems, release alignment, standardized workflows, and large-scale coordination that accelerated cycles, reduced misalignment, and improved overall quality.
Building Visual Effects Tooling: Cross-Team Dashboard & Best-Practices Compendium
Standardized internal workflows for feature development and best use documentation across teams to improve partner content and public knowledge.
Aligning Cross-Functional Teams: End-to-End Release Readiness & Single Source of Truth Enforcement
Enforced single source of truth across teams, eliminating terminology drift and post-launch rework.
Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams
Coordinated live expert level feature and production knowledge sharing from SMEs via weekly workshops and Q&As, publicly available.
Scaling Volunteer Operations: Custom Systems for Large Virtual Events
Coordinated distributed volunteer contributions and operational visibility for a non-profit virtual event.
User Enablement & Adoption Programs
Designed and scaled global training, sticky onboarding experiences, self-paced content, and interconnected creator programs that drove feature adoption, increased UGC publishing volume (2K+ games), and achieved high engagement (100K+ plays). These initiatives supported change management, lowered onboarding barriers, and reduced support dependency through structured enablement.
Driving UGC Publishing & Creator Growth: Game Production Guide, Jam Innovation, and Forum
Drove 2K+ user generated content (UGC) games published through a knowledge sharing ecosystem with robust content releases.
Launching Global Bootcamps: Beginner and Advanced Training Aligned to New Feature Releases
Certified early platform advocates and increased advanced user generated content (UGC) output and publishing.
Driving Product Adoption: Self-Paced Video Series for Game Maker Onboarding
Accelerated onboarding and feature mastery via self-paced video + text guides in documentation.
Innovating Onboarding: Educational Games with 100K+ Plays for New Users
Influenced 100K+ plays on always-on educational games that improved UX for new activations and blockchain onboarding.
Becky Lattof
Operations Program Manager
Systems & Enablement
Work
I design and lead scalable systems, self-serve enablement, internal tooling, and cross-functional programs that reduce friction, accelerate adoption, and deliver measurable efficiency gains in fast-moving creative platforms.
Over four years with The Sandbox (a no-code creative platform), I owned documentation architecture, knowledge workflows, global training initiatives, and creator growth programs that lowered support demand, increased user publishing volume, and aligned product, engineering, production, and community facing teams — frequently driving outcomes without direct authority.
The projects below demonstrate how I bring structure to ambiguous problems, improve operational velocity, and enable users and teams at scale.
Support Scalability & Self-Serve Operations
Focused on reducing support friction through a centralized documentation system, in-app help, internal knowledge systems, and global growth processes. These efforts consolidated fragmented resources, achieved significant efficiency improvements, standardized repeatable workflows, and created scalable self-serve paths that lowered dependency on reactive support and improved quality.
Scaling Self-Serve Support: Global Documentation Overhaul, Optimization & Localization
Reduced documentation text by 33% and scaled multi-language self-serve support globally.
Building a Single Source of Truth: Integrated Notion Systems for Cross-Team Ops
Created centralized Notion tooling that aligned products updates for non-devs and accelerated cross-team release cycles.
Embedding In-App Help: Influencing Product Links to Reduce Creator Friction
Placed contextual help on the home screen and in the creative editor to scale self-serve support and manage change.
Rearchitecting Classroom Operations: Flipped Systems & Longitudinal Skills Tracking
Enabled divergent problem-solving with automated skill tracking system; built standalone site ensuring continuity during Learning Management System (LMS) failure.
Cross-Functional Program Leadership
End-to-end ownership of programs and tooling initiatives requiring alignment across product, engineering, production, marketing, and community team functions — often influencing direction without formal authority. Delivered integrated systems, release alignment, standardized workflows, and large-scale coordination that accelerated cycles, reduced misalignment, and improved overall quality.
Building Visual Effects Tooling: Cross-Team Dashboard & Best-Practices Compendium
Standardized internal workflows for feature development and best use documentation across teams to improve partner content and public knowledge.
Aligning Cross-Functional Teams: End-to-End Release Readiness & Single Source of Truth Enforcement
Enforced single source of truth across teams, eliminating terminology drift and post-launch rework.
Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams
Coordinated live expert level feature and production knowledge sharing from SMEs via weekly workshops and Q&As, publicly available.
Scaling Volunteer Operations: Custom Systems for Large Virtual Events
Coordinated distributed volunteer contributions and operational visibility for a non-profit virtual event.
User Enablement & Adoption Programs
Designed and scaled global training, sticky onboarding experiences, self-paced content, and interconnected creator programs that drove feature adoption, increased UGC publishing volume (2K+ games), and achieved high engagement (100K+ plays). These initiatives supported change management, lowered onboarding barriers, and reduced support dependency through structured enablement.
Driving UGC Publishing & Creator Growth: Game Production Guide, Jam Innovation, and Forum
Drove 2K+ user generated content (UGC) games published through a knowledge sharing ecosystem with robust content releases.
Launching Global Bootcamps: Beginner and Advanced Training Aligned to New Feature Releases
Certified early platform advocates and increased advanced user generated content (UGC) output and publishing.
Driving Product Adoption: Self-Paced Video Series for Game Maker Onboarding
Accelerated onboarding and feature mastery via self-paced video + text guides in documentation.
Innovating Onboarding: Educational Games with 100K+ Plays for New Users
Influenced 100K+ plays on always-on educational games that improved UX for new activations and blockchain onboarding.