Embedded Files
🌐︎ Cross-Functional Program Leadership
👥︎ User Enablement & Adoption Programs
SME COLLABORATION LIVE WORKSHOP OPS PRODUCT USE CASES FEATURE EXPLANATION VIP STAKEHOLDER SUPPORT CONTENT CURATION USER DOCUMENTATION UX
The Challenge
Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.
Key Learnings
Live interaction builds trust and accelerates learning.
Goal & Objectives
Deliver sequenced, SME-led workshops on production and product features
Support live Q&A and UAT
Expand and enhance public resources to upskill creators
My Role & Approach
Owned the workshop program: coordinated content plans with SMEs, co-hosted live workshops, facilitated Q&As, and distributed expert resources to all users via video and written media.
Key Deliverables
Partner and studio invitations and support behind the scenes
Weekly creator workshops/Q&As recorded and uploaded to playlist
Behind the scenes coordination with SMEs for topics and workshop content
Results & Impact
Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment
Tools & Technologies
Zoom, YouTube, Notion, GitBook, Google Workspace, Slack
Collaboration Highlights
Subject matter experts, product teams, partners and studios, UAT participants
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