Headshot of Becky Lattof

Becky Lattof

Operations Program Manager

Systems & Enablement

Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams

Cross-Functional Program Leadership

User Enablement & Adoption Programs

Livestreams

Workshops

Live Enablement

Feature Explanation

Product Use Cases

User Documentation

Content Curation

Advanced User Support

YouTube playlist screenshot

Ten creator focused workshops led by subject matter experts

The Challenge

Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.

Goal & Objectives

  • Deliver sequenced, SME-led education on production topics
  • Support live Q&A and UAT

My Role & Approach

Co-hosted, facilitated, and presented in live formats.

Key Deliverables

  • Partner and studio invitations and support behind the scenes
  • Weekly creator workshops/Q&As recorded and uploaded to playlist
  • Behind the scenes coordination with SMEs for topics and workshop content

Results & Impact

  • Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
  • Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
  • Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
  • Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment

Key Learnings

Live interaction builds trust and accelerates learning.

Tools & Technologies

Zoom, YouTube, Notion

Collaboration Highlights

Experts, product team, UAT participants

Workshop screenshot

Screenshot of Dialogue workshop

Let’s work together

Headshot of Becky Lattof

Becky Lattof

Operations Program Manager

Systems & Enablement

Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams

Cross-Functional Program Leadership

User Enablement & Adoption Programs

Livestreams

Workshops

Live Enablement

Feature Explanation

Product Use Cases

User Documentation

Content Curation

Advanced User Support

YouTube playlist screenshot

Ten creator focused workshops led by subject matter experts

The Challenge

Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.

Goal & Objectives

  • Deliver sequenced, SME-led education on production topics
  • Support live Q&A and UAT

My Role & Approach

Co-hosted, facilitated, and presented in live formats.

Key Deliverables

  • Partner and studio invitations and support behind the scenes
  • Weekly creator workshops/Q&As recorded and uploaded to playlist
  • Behind the scenes coordination with SMEs for topics and workshop content

Results & Impact

  • Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
  • Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
  • Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
  • Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment

Key Learnings

Live interaction builds trust and accelerates learning.

Tools & Technologies

Zoom, YouTube, Notion

Collaboration Highlights

Experts, product team, UAT participants

Workshop screenshot

Screenshot of Dialogue workshop

Let’s work together

Headshot of Becky Lattof

Becky Lattof

Operations Program Manager

Systems & Enablement

Scalability
Leadership
Enablement

Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams

Cross-Functional Program Leadership

User Enablement & Adoption Programs

Livestreams

Workshops

Live Enablement

Feature Explanation

Product Use Cases

User Documentation

Content Curation

Advanced User Support

Key Learnings

Live interaction builds trust and accelerates learning.

Tools & Technologies

Zoom, YouTube, Notion

Collaboration Highlights

Experts, product team, UAT participants

Workshop screenshot

Screenshot of Dialogue workshop

YouTube playlist screenshot

Ten creator focused workshops led by subject matter experts

The Challenge

Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.

Goal & Objectives

  • Deliver sequenced, SME-led education on production topics
  • Support live Q&A and UAT

My Role & Approach

Co-hosted, facilitated, and presented in live formats.

Key Deliverables

  • Partner and studio invitations and support behind the scenes
  • Weekly creator workshops/Q&As recorded and uploaded to playlist
  • Behind the scenes coordination with SMEs for topics and workshop content

Results & Impact

  • Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
  • Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
  • Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
  • Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment

Let’s work together

Headshot of Becky Lattof

Becky Lattof

Operations Program Manager

Systems & Enablement

Scalability
Leadership
Enablement

Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams

Cross-Functional Program Leadership

User Enablement & Adoption Programs

Livestreams

Workshops

Live Enablement

Feature Explanation

Product Use Cases

User Documentation

Content Curation

Advanced User Support

Key Learnings

Live interaction builds trust and accelerates learning.

Tools & Technologies

Zoom, YouTube, Notion

Collaboration Highlights

Experts, product team, UAT participants

Workshop screenshot

Screenshot of Dialogue workshop

YouTube playlist screenshot

Ten creator focused workshops led by subject matter experts

The Challenge

Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.

Goal & Objectives

  • Deliver sequenced, SME-led education on production topics
  • Support live Q&A and UAT

My Role & Approach

Co-hosted, facilitated, and presented in live formats.

Key Deliverables

  • Partner and studio invitations and support behind the scenes
  • Weekly creator workshops/Q&As recorded and uploaded to playlist
  • Behind the scenes coordination with SMEs for topics and workshop content

Results & Impact

  • Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
  • Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
  • Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
  • Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment