Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams
Cross-Functional Program Leadership
User Enablement & Adoption Programs
Livestreams
Workshops
Live Enablement
Feature Explanation
Product Use Cases
User Documentation
Content Curation
Advanced User Support
Ten creator focused workshops led by subject matter experts
The Challenge
Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.
Goal & Objectives
- Deliver sequenced, SME-led education on production topics
- Support live Q&A and UAT
My Role & Approach
Co-hosted, facilitated, and presented in live formats.
Key Deliverables
- Partner and studio invitations and support behind the scenes
- Weekly creator workshops/Q&As recorded and uploaded to playlist
- Behind the scenes coordination with SMEs for topics and workshop content
Results & Impact
- Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
- Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
- Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
- Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment
Key Learnings
Live interaction builds trust and accelerates learning.
Tools & Technologies
Zoom, YouTube, Notion
Collaboration Highlights
Experts, product team, UAT participants
Screenshot of Dialogue workshop
Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams
Cross-Functional Program Leadership
User Enablement & Adoption Programs
Livestreams
Workshops
Live Enablement
Feature Explanation
Product Use Cases
User Documentation
Content Curation
Advanced User Support
Ten creator focused workshops led by subject matter experts
The Challenge
Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.
Goal & Objectives
- Deliver sequenced, SME-led education on production topics
- Support live Q&A and UAT
My Role & Approach
Co-hosted, facilitated, and presented in live formats.
Key Deliverables
- Partner and studio invitations and support behind the scenes
- Weekly creator workshops/Q&As recorded and uploaded to playlist
- Behind the scenes coordination with SMEs for topics and workshop content
Results & Impact
- Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
- Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
- Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
- Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment
Key Learnings
Live interaction builds trust and accelerates learning.
Tools & Technologies
Zoom, YouTube, Notion
Collaboration Highlights
Experts, product team, UAT participants
Screenshot of Dialogue workshop
Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams
Cross-Functional Program Leadership
User Enablement & Adoption Programs
Livestreams
Workshops
Live Enablement
Feature Explanation
Product Use Cases
User Documentation
Content Curation
Advanced User Support
Key Learnings
Live interaction builds trust and accelerates learning.
Tools & Technologies
Zoom, YouTube, Notion
Collaboration Highlights
Experts, product team, UAT participants
Screenshot of Dialogue workshop
Ten creator focused workshops led by subject matter experts
The Challenge
Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.
Goal & Objectives
- Deliver sequenced, SME-led education on production topics
- Support live Q&A and UAT
My Role & Approach
Co-hosted, facilitated, and presented in live formats.
Key Deliverables
- Partner and studio invitations and support behind the scenes
- Weekly creator workshops/Q&As recorded and uploaded to playlist
- Behind the scenes coordination with SMEs for topics and workshop content
Results & Impact
- Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
- Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
- Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
- Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment
Becky Lattof
Operations Program Manager
Systems & Enablement
Coordinating SMEs for Live Enablement: Expert Workshops & Public Livestreams
Cross-Functional Program Leadership
User Enablement & Adoption Programs
Livestreams
Workshops
Live Enablement
Feature Explanation
Product Use Cases
User Documentation
Content Curation
Advanced User Support
Key Learnings
Live interaction builds trust and accelerates learning.
Tools & Technologies
Zoom, YouTube, Notion
Collaboration Highlights
Experts, product team, UAT participants
Screenshot of Dialogue workshop
Ten creator focused workshops led by subject matter experts
The Challenge
Advanced creators and studios needed live guidance on professional game and asset design and complex feature use to increase user generated content (UGC) quality.
Goal & Objectives
- Deliver sequenced, SME-led education on production topics
- Support live Q&A and UAT
My Role & Approach
Co-hosted, facilitated, and presented in live formats.
Key Deliverables
- Partner and studio invitations and support behind the scenes
- Weekly creator workshops/Q&As recorded and uploaded to playlist
- Behind the scenes coordination with SMEs for topics and workshop content
Results & Impact
- Delivered weekly expert-led workshops, Q&As, and livestreams that supported partners, studios, and UAT participants during experimental feature rollouts
- Accelerated understanding and adoption of complex new features (e.g., multiplayer sync in 0.8.0) through real-time guidance and direct Q&A
- Reduced post-release support friction by surfacing and addressing user confusion early via live feedback loops
- Scaled enablement consistently across global time zones and rapid product iteration cycles, maintaining quality in a lean environment