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⛯ Support Scalability & Self-Serve Ops
🌐︎ Cross-Functional Program Leadership
TOOLING WORKFLOWS SINGLE SOURCE OF TRUTH CROSS-FUNCTIONAL INTERNAL ENABLEMENT SELF-SERVE SYSTEMS INFLUENCE WITHOUT AUTHORITY PRODUCT USE CASES
The Challenge
Teams operated in silos with scattered project tracking, inconsistent feature naming, and duplicated efforts across user facing documentation and internal teams.
Key Learnings
Single sources of truth must be actively maintained and integrated into existing workflows to deliver sustained value.
Goal & Objectives
Align documentation updates lock step with release cycles
Reduce noise to unify and clarify internal knowledge pre-release
Reduce cross-team check-ins, friction, and errors
Establish end-to-end knowledge sharing workflows
My Role & Approach
Architected Notion databases, templates, and linked systems; facilitated adoption across teams without formal authority.
Key Deliverables
Feature-focused docs tracker linked to product roadmaps
Visual effects development dashboard with use compendium
Project management tracking for user facing program support
Results & Impact
Created centralized Notion-based single source of truth aligning documentation, roadmaps, and cross-functional teams across four products
Standardized visual effects workflows and best-practice tracking, reducing misalignment errors and accelerating update cycles
Enabled consistent internal knowledge flow to creators, indirectly improving support quality and feature adoption
Reduced cross-team friction and operational drag in rapid iteration cycles
Tools & Technologies
Notion, Slack, Monday.com
Collaboration Highlights
Dev, design, art, level design, marketing, and external UAT partners all contributed to and referenced the same systems.
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