Resume

Becky Lattof

Operations Program Manager

Orlando, FL | linkedin.com/in/beckylattof | becky.lattof.net

PROFESSIONAL SUMMARY

Operations and enablement leader with proven ability to own and drive complex, cross-functional programs that improve scalability, efficiency, and quality of support operations. Turn ambiguity into structured, high-impact solutions–building tooling, workflows, and self-serve systems that reduce friction, boost adoption, and deliver measurable results in fast-paced creative/tech environments. Experienced partnering with Engineering, Product, Design, and Support teams to surface insights from operational signals and customer feedback, influence without authority, and lead end-to-end initiatives from problem definition to execution, rollout, iteration, and change management. Delivered 33% documentation efficiency gains, drove 2K+ User Generated Content (UGC) game publications, and scaled global self-serve support for 33K+ users.

SKILLS

Cross-Functional Program Leadership, Product Support Operations, Support Scalability & Self-Serve Systems, Change Management & Adoption Enablement, Tooling & Workflow Design, Process Improvements, Operational Signal Surfacing & Insights, Metrics-Driven Prioritization, Customer Feedback Analysis, Documentation Architecture & Optimization, Global Enablement & Multi-Language Support, Influence Without Authority, End-to-End Program Ownership

WORK EXPERIENCE

Head of Education / Education Program Manager • The Sandbox • Feb 2022 – May 2025 (remote)

Owned end-to-end scalable knowledge systems and product support operations for 300K+ global users: re-architected fragmented documentation into a release-aligned single source of truth, reduced text volume by 33%, and established localization SOPs to enable global self-serve support and multi-language accessibility.

Partnered closely with Product, Engineering, and Design teams to build and maintain Notion-based internal tooling that aligned roadmaps, documentation updates, and cross-functional workflows across four integrated products in rapid iteration cycles.

Led initiatives to influence in-app help placement where users needed it most and prototyped educational game loops to gain CPO approval for production of official onboarding games (100K+ plays) to improve UX, reduce user friction, accelerate adoption of blockchain/reward features, and drive measurable creator growth.

Orchestrated interconnected enablement systems for user-facing programs—including bootcamps, self-paced series, workshops, livestreams, production guides, new contest types, and forum support—resulting in 2K+ UGC games published in a lean, fast-paced environment. 

Independent Consultant—Learning Systems & Ops • Participate • Jan 2021 – Feb 2022 (remote)

The Sandbox Initiatives

Designed and led global cohort-based enablement programs delivering structured assessments and certification across timezones with limited documentation; owned end-to-end operations including program architecture, coordination, live delivery, and translation of undocumented features into usable workflows and self-serve processes.

LA Works Minecraft Initiative

Led scaling and live operations for the next year's event: enhanced Java Edition servers with updates, grief-prevention/performance plugins, optimized world designs and settings, plus safeguards; ran 20 concurrent servers on event day, coordinated volunteer tours, and dynamically managed access/performance in real time.

Assistant Project Manager (Volunteer) • LA Works • Oct 2020 – Jan 2021 (remote)

Built Google Workspace system and integrated workflows to coordinate distributed volunteers in asynchronous roles, surface operational visibility, and streamline backend reporting for nonprofit partners for a Minecraft initiative supporting a 2021 MLK Day event.

Learned advanced Minecraft Java Edition tools to contribute directly to project builds.

Teacher, K-8 STEM & Critical Thinking • Charter Schools USA • Dec 2018 – Jul 2020

Replaced traditional grading with 12-factor 21st century skills-based assessment system supported by automated tracking and longitudinal reporting under variable attendance.

Operated open-ended, multi-team project environment focused on problem framing, collaboration, iteration, and feasibility rather than prescribed outputs.

Rapidly deployed standalone class website during COVID to maintain continuity when district Learning Management System (LMS) failed at scale.

Integrated emerging technologies into projects during a year-long Modeling & Simulation professional development program at the Orlando Science Center.

EDUCATION

Bachelor of Science in Elementary Education

University of Central Florida, Orlando, FL • 2004 – 2006

Undergraduate Physics Major

Florida State University, Tallahassee, FL • 1998 – 2001

HONORS

2023 Most Inspirational Women of Web3 and AI • Unstoppable Women of Web3